Refund Policy

Last updated: April 1, 2026

At PremierusChat, we strive to provide a high-quality communication experience. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through the Service.

1. Free Access

PremierusChat offers free access to its core video chat features. No payment is required to start using the platform and connect with people around the world.

2. Premium Subscription Refunds

If you are unsatisfied with your premium subscription, you may request a refund within 14 days of your initial purchase or most recent renewal. Refund requests submitted after this period will be evaluated on a case-by-case basis.

3. How to Request a Refund

To request a refund, please contact our support team:

• Email: support@tiktakmen.top
• Phone: +971-4-338-7282
• Include your account email, the date of purchase, and the reason for your request

We aim to process all refund requests within 5–10 business days.

4. Cancellation

You may cancel your premium subscription at any time. Upon cancellation:

• You will retain access to premium features until the end of your current billing period
• No further charges will be made after cancellation
• Your account will revert to the free tier upon expiration

5. Non-Refundable Items

The following are generally non-refundable:

• Subscriptions used beyond the 14-day refund window
• One-time purchases of virtual gifts or bonus features
• Third-party service fees or app store processing fees

6. Exceptions

We may grant exceptions to this policy in the following situations:

• Technical issues that prevented you from using the Service
• Unauthorized charges on your account
• Billing errors made by our system

7. Contact Us

For any questions about this Refund Policy, please contact:

PremierusChat
St 86, Dubai Investment Park - 1
Dubai, UAE
Phone: +971-4-338-7282
Email: support@tiktakmen.top